• To access our Help Desk system, simply go to help.hesd.org
  • For staff, the link can also be found on your HSD Links bookmark folder

  • To create an account, click on Sign Up
  • Enter your Full Name and Email Address

  • Once your information has been entered, you will be brought to the login page.

*If you are using a Gmail account, click on the Google option and follow the on-screen steps to log in using your gmail account

*If using any other account (@yahoo.com, @icloud.com, @hotmail.com, etc), click on Forgot your password link

  • Enter your email address and click on Reset My Password
  • Check email for message to reset password

  • Once password has been reset, you may log into your Help Desk support portal and create a new ticket and/or view the status of current tickets

When creating a new ticket, please provide as much detail as possible when creating a ticket to provide the most efficient response time (Details of issue/request, student name/ID, Computer Serial Number/DL#, teacher name, etc)