In the box

The Franklin T9 Mobile Hotspot comes with everything customers need to get them started on their way to enjoying their new devices.

  • Device
  • AC adapter with non-removable charging cable
  • Quick Start Guide

Buttons, icons & display:

Buttons

Icons

Display

Device tutorials and user guide

No matter what customers want to do with their new devices, we have plenty of resources available to help them get on their way.

 

  • Device tutorials (also known as simulators)
  • Start guide
  • User guide 

First time use

When customers first turn on their new devices, they will see device information on the OLED display. Take a look at the steps below to help walk customers through the setup process if needed.

 

  1. Make sure the battery and SIM card are inserted.
  2. You can find the Wi-Fi Name and password at any time you need. Press the Power/Menu button shortly when the display is on.  (Please note this info is not printed on the back cover) The menu will switch every 3 seconds and show you the Wi-Fi name and password.
    • The default Wi-Fi name (SSID) will be "FranklinT9 + the last 4 digits of IMEI".
    • The default Wi-Fi password is random and will be shown on the screen of the device.
  3. Ensure the battery and SIM card are inserted.
  4. Hold the Power key for 3 seconds until all LED indicators illuminate in blue.
  5. Connect your Wi-Fi device to your Mobile Hotspot.
  6. On your computer or other Wi-Fi enabled device, search for available Wi-Fi networks and select network name (SSID) located inside the back panel of your mobile hotspot.
    • From a Windows PC:
      1. Left-click Wireless Network Connection on the taskbar to view available networks.
      2. Choose the SSID from the list of available networks.
    • From a Mac computer:
      1. Select System Preferences > Network > Airport.
      2. Click Advanced to choose SSID from the list of available networks.
      3. Choose the SSID from the list of available networks.
    • From an iOS device:
      1. Go to Settings > Wi-Fi.
      2. Choose the SSID from the available networks.
    • From an Android device:
      1. Go to Settings > Wi‑Fi settings.
      2. Choose the SSID from the available networks.
  7. Enter password located inside the back panel, then click OK.