Sometimes our Chromebooks need a fresh start. These instructions and video will show you how to do that.


  1. Turn off the Chromebook.
  2. Press Esc +Refresh+ Power.
    A yellow exclamation point (!) or Please insert a recovery USB stick is displayed.
  3. Press Ctrl+D to begin Developer mode, then press Enter.
  4. Press Space, then press Enter.
    The Chromebook deletes its local data, returning to its initial state. This can take several minutes to complete.
    Note: Because Forced re-enrollment is enabled on the device, you'll see a note that Developer mode is blocked. This shortens the wipe process, and still allows for re-enrollment when the device automatically restarts in secure mode.
  5. When the transition completes, press the space bar, then press Enter to return to secure mode.
  6. Select lets go at the start screen and connect to a WiFi SSD to finish enrollment.